Shipping & Delivery Policy – SILENA
Last Updated: June 2026
Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeline
Estimated delivery timelines:
Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Delivery timelines are estimates and may vary due to unforeseen circumstances, weather conditions, courier delays, or remote delivery locations.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Order Tracking
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
Delivery Issues
If your order is delayed, lost, or marked delivered but not received, please contact our customer support team within 48 hours for assistance.
Contact Us
Email: info@silenajewels.com
Website:
Privacy Policy – SILENA
Last Updated: June 2026
SILENA values your privacy and is committed to protecting your personal information.
Information We Collect
We may collect the following information:
Name
Email Address
Mobile Number
Shipping Address
Billing Address
Postal Code
Order History
Device and Browser Information
Website Usage Data
How We Use Your Information
Your information may be used to:
Process and fulfill orders.
Provide customer support.
Improve our products and services.
Send order updates and transactional communications.
Prevent fraudulent transactions.
Comply with legal obligations.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share information with:
Payment Gateway Providers
Courier & Logistics Partners
Technology Service Providers
Government Authorities where legally required
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Cookies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
Contact Us
Email: info@silenajewels.com
Website:www.silenajewels.com
Contact Number:- 8528953934
6387558714