Return & Refund Policy – SILENA

Last Updated: June 2026

At SILENA, customer satisfaction is important to us.

Eligible Returns

We offer a 7-day return policy from the date of delivery only under the following circumstances:

Wrong product delivered.
Product received in damaged condition.
Manufacturing defect found in the product.
Non-Returnable Items

Returns will not be accepted for:

Change of mind.
Used or worn products.
Products without original packaging.
Products damaged due to misuse or improper handling.

To initiate a return, please contact our support team within 7 days of delivery and provide:

Order Number
Product Images
Description of the issue

Once approved, return instructions will be shared with you.

Refund Process
Upon successful inspection of the returned item, a full refund will be initiated.
Refunds are processed to the original payment method.
Refunds may take 7–10 business days to reflect in your bank account, depending on your bank or payment provider.
Important

Please do not accept packages that appear tampered with, opened, or damaged at the time of delivery.

Contact Us

Email:info@silenajewels.com
Website:www.silenajewels.com